Refund & Returns Policy

At Velureo – Glam & Care, customer satisfaction is our priority. We take great care in delivering high-quality beauty and fashion products. Please read our Refund & Returns Policy carefully to understand how returns and refunds are handled.

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1. Eligibility for Returns

We accept returns only under the following conditions:

• The product received is damaged, defective, or incorrect
• The issue is reported within 48 hours of delivery
• The product is unused, unopened, and in its original packaging with all tags intact

Due to hygiene and safety reasons, opened or used beauty and personal care products are non-returnable.

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2. Non-Returnable Items

The following items are not eligible for return or refund:

• Used or opened beauty, skincare, or personal care products
• Items damaged due to misuse or improper handling
• Products purchased during clearance or special sale offers (unless damaged or defective)

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3. Return Process

To initiate a return:

1. Contact our customer support team via email with your order ID and clear images/videos of the product
2. Our team will review the request and guide you through the return process
3. Once approved, the product must be shipped back as per the instructions provided

Returns sent without prior approval may not be accepted.

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4. Refund Policy

• Once the returned product is received and inspected, we will notify you of the approval or rejection
• Approved refunds will be processed within 7–10 business days
• Refunds will be credited to the original mode of payment
• Shipping charges are non-refundable unless the return is due to our error

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5. Replacement Policy

In case of damaged, defective, or incorrect items, we may offer:

• A replacement of the same product (subject to availability), or
• A refund if replacement is not possible

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6. Cancellation Policy

• Orders can be cancelled before shipment by contacting customer support
• Once the order is shipped, it cannot be cancelled

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7. Late or Missing Refunds

If you have not received a refund within the stated time:

• Check with your bank or payment provider
• Contact our customer support team for assistance

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8. Policy Updates

Velureo – Glam & Care reserves the right to modify this Refund & Returns Policy at any time without prior notice. Changes will be updated on this page.

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9. Contact Us

For any questions regarding returns or refunds, please contact:

Velureo – Glam & Care